SLA Violation Detection Model and SLA Assured Service Brokering (SLaB) in Multi-Cloud Architecture

Cloud brokering facilitates CSUs to find cloud services according to their requirements. In the current practice, CSUs or Cloud Service Brokers (CSBs) select cloud services according to SLA committed by CSPs in their website. In our observation, it is found that most of the CSPs do not fulfill the service commitment mentioned in the SLA agreement. Verified cloud service performances against their SLA commitment of CSPs provide an additional trust on CSBs to recommend services to the CSUs. In this thesis work, we propose a SLA assured service-brokering framework, which considers both committed and delivered SLA by CSPs in cloud service recommendation to the users. For the evaluation of the performance of CSPs, two evaluation techniques: Heat Map and IFL are proposed, which include both directly measurable and non-measurable parameters in the performance evaluation CSPs. These two techniques are implemented using real data measured from CSPs. The result shows that Heat Map technique is more transparent and consistent in CSP performance evaluation than IFL technique. In this work, regulatory compliance of the CSPs is also analyzed and visualized in performance heat map table to provide legal status of CSPs. Moreover, missing points in their terms of service and SLA document are analyzed and recommended to add in the contract document. In the revised European GPDR, DPIA is going to be mandatory for all organizations/tools. The decision recommendation tool developed using above mentioned evaluation techniques may cause potential harm to individuals in assessing data from multiple CSPs. So, DPIA is carried out to assess the potential harm/risks to individuals due to our tool and necessary precaution to be taken in the tool to minimize possible data privacy risks. It also analyzes the service pattern and future performance behavior of CSPs to help CSUs in decision making to select appropriate CSP.