Ontologies for Legal Relevance and Consumer Complaints. A Case Study in the Air Transport Passenger Domain

Teixeira Santos, Cristiana (2017) Ontologies for Legal Relevance and Consumer Complaints. A Case Study in the Air Transport Passenger Domain, [Dissertation thesis], Alma Mater Studiorum Università di Bologna. Dottorato di ricerca in Law, science and technology, 29 Ciclo. DOI 10.6092/unibo/amsdottorato/7804.
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Applying relevant legal information to settle complaints and disputes is a common challenge for all legal practitioners and laymen. However, the analysis of the concept of relevance itself has thus far attracted only sporadic attention. This thesis bridges this gap by understanding the components of complaints, and by defining relevant legal information, and makes use of computational ontologies and design patterns to represent this relevant knowledge in an explicit and structured way. This work uses as a case-study a real situation of consumer disputes in the Air Transport Passenger domain. Two artifacts were built: the Relevant Legal Information in Consumer Disputes Ontology, and its specialization, the Air Transport Passenger Incidents Ontology, aimed at modelling relevant legal information; and the Complaint Design Pattern proposed to conceptualize complaints. In order to demonstrate the ability of the ontologies to serve as a knowledge base for a computer program providing relevant legal information, a demonstrative application was developed.

Tipologia del documento
Tesi di dottorato
Teixeira Santos, Cristiana
Dottorato di ricerca
Settore disciplinare
Settore concorsuale
Parole chiave
relevance, legal ontology, ontology design pattern, complaint, consumer law, ODR, air transport passenger, semantic web
Data di discussione
30 Gennaio 2017

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